Water Operator
- 24-HR Repair: (281) 290-6503
- Billing: (281) 290-6507
- Toll Free: 1 (855) 290-6371
Payment Options
Paying by Mail – Remittance Address:
Charterwood MUD
P.O. Box 3150, Houston, Texas 77253-3150
Paying Online Using Credit/Debit Card or eCheck
Register your account or pay as a guest; pay one time or every month.
Click here to access the secure payment portal and your account information.
(Credit/Debit Card = $3.50 per transaction, up to $300.00)
(Credit/Debit Card = 2.65% per transaction, over $300.00)
(eCheck = $3.50 per transaction)
Paying by Phone
Payment using a live representative; please call (855) 270-3592.
(Credit/Debit Card = $3.50 per transaction, up to $300.00)
(Credit/Debit Card = 2.65% per transaction, over $300.00)
(eCheck = $3.50 per transaction)
Paying Through Your Bank’s Bill Paying Services
- Add Charterwood MUD to the bill pay option through your bank
- Add your account number for proper processing
- Complete with the District’s Remittance address above
Paying at Your Local Supermarket
- Pay at your local HEB and Kroger
Present a payment coupon with the account number
($1.50 fee assessed for this service)
Paying at Walmart
- Pay at your local Walmart
Present a payment coupon with the account number
($1.00 fee assessed for 3-day delivery)
($1.50 fee assessed for overnight delivery)
Paying in Person – Office Locations:
Pay in person at these MDS offices Monday – Friday 8:30 a.m. – 4:30 p.m.:
Pay with Check or Money Order – No Cash Accepted
Terminated Service
If your water service has been TERMINATED for NON-PAYMENT, you can use:
- Credit Card
- Pay at the nearest MDS Office with a cashier’s check or money order.
- Pay at a grocery store or Walmart with cash.
Be sure to call Customer Care at (281) 290-6507 with the confirmation number to have your water service restored.